STANDARD WARRANTY

Standard manufacturer’s warranties on new equipment are transferred to the customer at the time of sale.  Equipment that arrives DOA (dead on arrival), will be exchanged by Tucker Electronics after the customer contacts Tucker Electronics Customer Service Department for an RMA (Return Material Authorization) number.  The unit must be returned in its original packaging complete with all accessories.  If the equipment fails after initial inspection, please contact the manufacturer directly for service information.  See the list of manufacturer's customer service contacts below:

Agilent – 800-829-4444 
Argantix – 858-404-6936 
B+K Precision - 714-921-9095 
California Instruments – 888-697-9040
Comm. & Power Ind. – 650-846-3073 
Com-Power Corporation – 714-528-8800
Credence  Technologies – 831-459-7488
Extech  Instruments – 781-890-7440 
Fluke 800-752-5717 
Graphtec America, Inc 800-854-8358 
Huntron 800-426-9265 
IET Labs, Inc – 800-899-8438 
Instek - 909-591-8358 
JRC Limited – 408-995-6200

Please contact the appropriate manufacturer’s Customer Service Department for information on how to return new equipment that is under the manufacturer’s warranty.  The telephone numbers are listed above.

Unless otherwise stated, the Warranty shall cover All Refurbished Equipment either sold or rented by Tucker Electronics, and specifically excludes Refurbished Equipment sold or rented "As-Is". The Company reserves the right to sell or rent Refurbished Equipment without a Warranty or under a Limited Warranty.

Unless otherwise stated, the Standard Warranty Period shall begin on the Equipment Shipping Date and expires one hundred and eighty (180) days thereafter. Any change in the Standard Warranty Period shall be stated on the Customer Invoice. The Company may offer Refurbished Equipment for Sale or Rental under a Limited Warranty, whereby the Limited Warranty shall have a warranty period of thirty (30) days.

The Company warrants the Refurbished Equipment against defects in materials and workmanship, including all electrical and mechanical parts required for the proper and functional operation of the Refurbished Equipment, unless otherwise stated below:

1. Technical Assistance is provided by our Lab personnel prior to returning equipment for repair.
2. The Company shall, at its option, either repair the equipment, supply a replacement (subject to availability), make a price adjustment or credit Customer's account upon an approved return of the equipment
3. ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED AND DISCLAIMED.
4. The Company shall not be liable for any loss or damage whatever by reason of its failure to discover, report, repair or modify latent defects or defects inherent in the design of the equipment.

The Warranty SHALL NOT COVER ANY COSMETIC DEFECTS which do not affect the functional operation of the Refurbished Equipment. All Refurbished Equipment shall be cleaned and re-painted when necessary. In addition, all non-instrument labels shall be removed, and any missing or damaged hardware shall be replaced or repaired, including bezels, frames, latches, handles, knobs connector jacks, switches, and indicators. Certain products which contain Storage Tubes, Backward Wave Oscillators (BWO), Traveling Wave Tubes (TWT), or any other products deemed a Warranty Exception by the Company shall only be warranted through a Limited Warranty. Additional cost involved in cleaning, repairing or replacing components affected by improper storage and/or utilization will become the responsibility of the customer.

Any repair made to the Refurbished Equipment during a warranty period shall be guaranteed for thirty (30) days, but shall not act to increase the term of the warranty by more than thirty (30) days. An extension of the warranty period shall only cover the Refurbished Equipment's functions or operations affected by the repair. The Refurbished Equipment shall not be re-calibrated unless required as a result of the repair.

The Warranty shall be made void if upon the Company's inspection it is determined the Customer removed the equipment exterior panels without authorization from the Company.

Refurbished or Rental equipment may only be returned after a Return Material Authorization number is assigned. All Equipment covered by Warranty shall be returned to the Company in Accordance with the Company's Commercial Sales Warranty Procedure. The customer is responsible for all Shipping, Handling, and Insurance Costs related to the shipping of the Refurbished Equipment to the Company. International Customers shall pay all shipping charges, as well as duties and taxes. The Company is responsible for all Shipping, Handling, Insurance Costs (duties and taxes when applicable) related to the shipping of the Refurbished of Rental Equipment to the Customer.

The Company's liability on any claim of any kind, whether based on contract, warranty, tort, strict liability or otherwise, for any loss or damage arising out of or connected with or resulting from the supply of equipment hereunder, shall in no case exceed the price paid by the Customer to the Company for such equipment.

The terms and conditions contained herein represent the complete agreement between the Company and Customer, and no modification, amendment, revision, waiver or other change will be binding on the Company unless agreed to in writing by the Company's authorized representative.

EXTENDED WARRANTY